FACTS AND QUESTIONS
Due to the fact that all custom orders are made specifically for the customer's shoe size and their needs, all custom orders are non-refundable and can't be exchanged.
*All transactions (including purchases, returns, and exchanges) must be done through a mailing service.*
*Walkin on Air is not responsible for lost packages/shipments by the postal service. They are not responsible for wrong address input by customer upon shipping heels to Walkin on Air for custom lace application.
We accept credit cards and PayPal.
Please see Shipping Policy section for further details related to taxes, customs fees, returns/exchanges, etc.
*** SHIPPING WILL DISCOUNT when you purchase more than one item ***
Contact us if faster processing time is needed.
ORDER DELIVERY TIME:
Please note to allow at least 14 days to receive purchase. We try our best to get you your order within 14 days of purchase, but in some cases it may take longer.
All international orders ship First Class International shipping. International shipping can take anywhere from 1-4 weeks once shipped.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Expedited shipping is available by request. Expedited shipping is an additional fee.
International orders do take longer as a result of longer shipping processing. They may also take longer due to customs.
SHIPPING ADDRESS/RETURN TO SENDER:
Walkin on Air ships to the address provided by the seller. Walkin on Air is not responsible for the accuracy of the address provided. Buyer is responsible for any lost items due to incorrect address given at checkout.
If a package is returned because the address provided to Etsy was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address, and the buyer will need to repay shipping and handling before we will send the package again.
LOST/DAMAGED BY POST OFFICE:
We are not responsible for any errors (lost items, damaged items, etc) made by the Post Office. We are not responsible for any lost or stolen items.
Photos from any of Walkin on Air's web pages may not be used for business for profit or in any capacity without Walkin on Air's written consent or agreement.
Walkin on Air is not liable for any injuries that may/could occur when wearing our merchandise.
Walkin on Air is not responsible for replacing items damaged by customer.