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return policy

RETURN POLICY


Please contact us for any problems with your order! We gladly accept returns and exchanges.


Contact us within 14 days of delivery for returns and exchanges. Items must be shipped back within 30 days of delivery to the following:


Walkin on Air

7600 West 27th St.

STE #B-1

St. Louis Park, MN 55426

USA



We don't accept cancellations

Custom or personalized orders cannot be returned or exchanged, unless they arrive damaged or defective.



THE DETAILS: Exchanges


In the event of an exchange the customer will pay for all shipping costs.


Please note that shoes must be shipped back in a box with sufficient padding (the shipping box or shoe box you received them in is sufficient) no later than 30 days after the customer received them.


Robes or totes can be placed in a shipping bag.


How our exchange process works:


  1. Purchase the new size and/or style you're interested in. This ensures we have it in stock and that you will receive the size/style you’d like.

  1. Next, ship the item you’re returning (shoes must be in a box) back to:

Walkin on Air

7600 West 27th St.

STE #B-1

St. Louis Park, MN 55426

USA


If the shoes are not in a box, a $3 fee will be charged.

*Robes and totes do not need to be packaged in a box.


(Please make a note in the box with your name and noting it's an exchange and that you've already purchased the new size. This way we will not charge you for the restocking fee).


  1. Once we receive your return and you’ve already purchased the new size we'll refund you in full for that item.

Note: it can take 2-3 business days for the money to post back to your account once refunded.


*All returned/exchanged shoes must be unworn and in their original condition. **If they don't come back in original condition shop owners have full rights to not refund customer.


NOTE: There will be a $3 deduction from refund if FIRST and LAST NAME are not clearly visible on the return box or note included within box.



THE DETAILS: Returns


In the event of a return, there will be a $7.00 deduction from your overall item refund. This is a result of processing fees from Etsy/Credit Cards/Paypal that we are responsible for from the initial transaction.


Shipping costs/expedited shipping do not get refunded as this money was used to ship your original item.


The customer is responsible for all shipping costs.


Please note the merchandise must be shipped back in a box (robes can be placed in a shipping bag) no later than 30 days after the customer received them.


Please ship returns to:


Walkin on Air

7600 West 27th St.

STE #B-1

St. Louis Park, MN 55426

USA


All shoes must be shipped in a box.

If the shoes are not shipped in a box, an additional $3 fee will be charged.

*Robes do not need to be packaged in a box.


Once we receive your return we'll process the refund.

Note: it can take 2-3 business days for the money to post back to your account once refunded.


*All returned/exchanged shoes must be unworn.**

**If they don't come back in original condition shop owners have full rights to not refund customer.


>If you're sending the item back for a return/exchange it must be postmarked within 30 days of receiving the package or an additional $7 deduction from your overall refund will be taken.


NOTE: There will be a $3 deduction from refund if FIRST and LAST NAME are not clearly visible on the return box or note included within box.


If your return or exchange gets lost in the mail, you must be able to provide a tracking number for proof of shipment.

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